Ran across this bit of info. which sounds like things are going to get a bit better in regards to consumer protection.

QUOTE
The European Commission has proposed a set of rights for online shoppers based in the EU in order to make buying products online easier, safer, and more consumer-friendly. The Commission says that the goal in proposing these rights is to not only boost consumer confidence, but to also "cut red tape which is holding back business within national borders—denying consumers more choice and competitive offers." The more consumers are willing to shop outside of their home country's borders, the more e-commerce will grow within the EU.

As part of the proposal, online shoppers will have access to clear information on pricing and additional charges before signing a contract. There would also be strengthened consumer protection against late or non-delivery and tightened rules on cooling-off periods, returns, refunds, and repairs. For example, the EC proposes that a trader get a maximum of 30 calendar days to deliver goods to the consumer, and that the seller bears the risks associated with a purchase rather of the consumer. There will even be a blacklist of unfair contract terms that will be prohibited across the entire EU, as well as a gray list of terms that are deemed unfair if the trader fails to prove otherwise. The proposed changes would even apply to online auctions. - Full Story